FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com .

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren't available, drop us an email and we will get back to you within 20-36 hours!

Pre-Sale Questions

Yes it will be

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (The file is in zip format)

2/ Extract the file you've just downloaded (Don't forget this step).

3/ Find this file: ella-xxx-sections-ready.zip in the folder Ella Sections Ready xxx, then you just need to upload ella-xxx-sections-ready.zip file to your Shopify store.

- If you would like to use Ella RTL version. Please find this file: ella-xxx-sections-ready-rtl.zip in the folder Ella Sections Ready xxx RTL, then you just need to upload ella-xxx-sections-ready-rtl.zip file to your Shopify store

- If you want to install child themes, please go to the corresponding theme folder

To save your time and reach our support quickly, please follow below steps:

  • Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
  • Capture screenshot or video for the issue you get.
  • Specify which template and version you are using.
  • Describe clearly how to reproduce the issue.
  • Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Yes, we will assist you to install the template if needed

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket here: https://halosoft.ticksy.com/ . Our support team will get back to you soonest, please help us to wait.

Absolut. Wir legen großen Wert auf die Privatsphäre unserer Kunden und haben strenge Datenschutzprotokolle.

Es kann einige Zeit dauern, bis sich Haustiere an neue Geräte gewöhnt haben. Führe das Gerät schrittweise ein und verknüpfe es immer mit positiver Verstärkung.

Wir aktualisieren unsere Software regelmäßig, um Funktionalität und Sicherheit zu verbessern. In der Regel erfolgen Updates alle paar Monate, und du erhältst eine Benachrichtigung über die App.

Theme Questions

Use overlay text to give your customers insight into your brand. Select images and text that relate to your style and story.

Use overlay text to give your customers insight into your brand. Select images and text that relate to your style and story.

Use overlay text to give your customers insight into your brand. Select images and text that relate to your style and story.

Use overlay text to give your customers insight into your brand. Select images and text that relate to your style and story.

Use overlay text to give your customers insight into your brand. Select images and text that relate to your style and story.

Use overlay text to give your customers insight into your brand. Select images and text that relate to your style and story.

Use overlay text to give your customers insight into your brand. Select images and text that relate to your style and story.

Use overlay text to give your customers insight into your brand. Select images and text that relate to your style and story.

Use overlay text to give your customers insight into your brand. Select images and text that relate to your style and story.

Nachdem wir deine Rücksendung erhalten und geprüft haben, wird die Rückerstattung in der Regel innerhalb von 3-5 Werktagen bearbeitet, je nach Zahlungsmethode.

Unable to find satisfactory answers? Contact Support