General Terms and Conditions

General Terms and Conditions

1. Applicability and Definitions

1.1 The following General Terms and Conditions apply to all business relationships between PetRhein GmbH, Bayernstr. 14, 30855 Hannover (hereinafter referred to as "us" / "we") and the customer via the online shop www.astropet.de and www.petrhein.de.

1.2 "Customers" within the meaning of these terms and conditions are both consumers within the meaning of § 13 BGB and entrepreneurs within the meaning of § 14 BGB.

1.3 Deviating, conflicting or supplementary General Terms and Conditions of customers do not become part of the contract, even if known, unless we have expressly agreed to their validity in text form.

2. Conclusion of a Contract, Storage of the Contract Text

2.1 The following regulations on contract conclusion apply to orders of products and services that we display or otherwise offer in the astropet.de or petrhein.de online shop.

2.2 In the event of a contract being concluded, the contract is made with:

PetRhein GmbH
Bayernstr. 14
30855 Langenhagen
E-Mail: service@astropet.de

2.3 The presentation of the products on our website does not represent a legally binding contract offer on our part, but only a non-binding invitation for the customer to order products.

2.4 The order process is as follows:

(a) Customers order via the online shop.

(b) By clicking the "Buy Now" button, you submit a binding offer to conclude a contract. Beforehand, you have the opportunity to review and correct the contents of your virtual shopping cart as well as your address details. You can also cancel the ordering process at any time by closing your browser.

(c) After you have submitted your order in the astropet.de or petrhein.de online shop, you will receive a confirmation email (order receipt). However, this email does not yet constitute a binding contract confirmation from us. The acceptance of your offer to conclude a contract is either made through a separate email (order confirmation) or by sending the goods. If you have not received an order confirmation, notification of shipment, or goods within 7 days, you are no longer bound by your contract offer.

3. Right of Withdrawal

3.1 You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece.

3.2 To exercise your right of withdrawal, you must contact us:

PetRhein GmbH
Bayernstr. 14
D-30855 Langenhagen
Email: service@astropet.de
Phone number: +49 (0) 5137 9379196 (Monday to Friday, from 09:00 – 17:00)

by means of a clear declaration (e.g. by email) of your decision to withdraw from this contract. To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.

3.3 In the event of a withdrawal, we will cover the return shipping costs and provide you with a return label. In the case of defects that fall under the statutory warranty, we will also cover the return shipping costs.

4. Prices and Shipping Costs

4.1 The prices stated are net prices and include the statutory VAT and are exclusive of any shipping costs.

4.2 Free shipping within Germany for orders over 50 €. For deliveries abroad, the shipping costs are 13.99 €. Additional shipping costs will be displayed to you depending on the shopping cart during the ordering process.

5. Delivery, Transfer of Risk

5.1 Deliveries are only possible within the EU. You will usually find information on delivery times and shipping conditions in the product description on the website.

5.2 The risk of loss and damage to the product passes to the customer as soon as the goods have been handed over by us to the commissioned logistics cooperation partner.

5.3 In the event that we are unable to meet a delivery deadline for reasons beyond our control, we reserve the right to set a new reasonable delivery deadline after promptly informing the customer. If the ordered goods are also not available within this new delivery period, we are entitled to withdraw from the contract. We will promptly refund any payment already made. If we are unable to meet a delivery deadline for reasons we are responsible for, the statutory warranty rights of section 7 apply.

6. Retention of Title

Until full payment is made, the goods remain our property. Pledging, transferring as security, processing, or transforming the goods without our consent is not permitted.

7. Statutory Defects Liability

7.1 The statutory warranty provisions apply. The warranty period is two years from the delivery of the goods. This period cannot be shortened according to § 438 BGB. Warranty claims expire in accordance with statutory provisions, unless they are claims for damages.

7.2 The shortening of the limitation period does not apply to warranty claims aimed at compensation for damages and cases outlined in clauses 8.1 to 8.3.

8. Limitation of Liability

8.1 We are liable for intent and gross negligence – regardless of the legal basis – according to statutory provisions.

8.2 In cases of simple negligence, we are only liable for breach of a material contractual obligation, limited to compensation for foreseeable, typically occurring damage. A material contractual obligation is an obligation whose fulfillment enables the achievement of the purpose pursued by the conclusion of the contract and on whose fulfillment the customer may regularly rely.

8.3 The above limitation of liability does not apply to damages arising from injury to life, body, or health. Furthermore, it does not apply in cases of fraudulent concealment or in the event of a guarantee exceptionally assumed by us, or for claims under the Product Liability Act.

8.4 To the extent that our liability is excluded or limited, this also applies to the personal liability of our employees, representatives, and vicarious agents.

9. Return

9.1 If the products we sell have defects, do not match the description, or are incorrect, you can return them. We will cover the return shipping costs and provide you with a return label. If you withdraw within the legally prescribed period of fourteen days, the exchange is also free of charge. We do not assume liability for any defects such as general wear and tear, but are willing to offer an exchange or refund depending on the individual situation.

9.2 To make a return, please send an email to service@astropet.de and provide your order number, purchase date, and the reason for your return. We will try to respond to you promptly within 24 hours.

10. Customer Service

Our customer service for questions and complaints is available on weekdays from 09:00 AM to 5:00 PM at the email: service@astropet.de.

11. Contract Language, Choice of Law, and Jurisdiction

11.1 The contract language is German/English.

11.2 The law of the Federal Republic of Germany applies, excluding the UN Sales Convention.

11.3 The place of jurisdiction for all legal disputes is our place of business. In addition, we are entitled to sue at the general place of jurisdiction of the customer in connection with the purchase contract.

11.4 In the event that one or more provisions of these terms and conditions are invalid or unenforceable or become so, the remaining provisions shall remain unaffected, unless the elimination of individual clauses would unreasonably disadvantage one party to the contract to such an extent that it can no longer be expected to adhere to the contract. In place of the invalid or unenforceable provision, a regulation that comes closest to what was intended in terms of content and economics shall apply. This applies accordingly in the case of a regulatory gap.

12. Vouchers

The voucher can be redeemed at www.astropet.de.

The voucher and any remaining balance can be redeemed until the end of the third year after the year the voucher was purchased.

The voucher can only be redeemed before completing the order process. Subsequent crediting is not possible.

Only one voucher can be redeemed per order.

The voucher can only be used for the purchase of goods and not for the purchase of additional vouchers.

Voucher credit is neither paid out in cash nor does it earn interest.

The voucher is transferable. The seller can perform with discharging effect to the respective holder. This does not apply if the seller has knowledge or grossly negligent ignorance of the lack of authorization, incapacity to contract, or lack of representative authority of the respective holder.

PetRhein GmbH
As of: August 1, 2024