Terms of Service

General operations

1.Validity and definitions

1.1 The following general terms and conditions apply to all business relationships between Petrhein GmbH, Bayernstr. 14, 30855 Hannover (hereinafter "us" / "we") and the customer via the online shop www.petrhein.de.

1.2 “Customers” within the meaning of these Terms and Conditions are exclusively consumers within the meaning of Section 13 of the German Civil Code (BGB) and entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB).

1.3 Any deviating, conflicting or supplementary general terms and conditions of the customer shall not become part of the contract, even if we are aware of them, unless we have expressly agreed to their validity in writing.

2. Conclusion of a contract, storage of the contract text

2.1 The following provisions on the conclusion of the contract apply to orders for the products and services that we display in the Petrhein online shop or offer in any other way.

2.2 In case of conclusion of the contract, the contract is concluded with:

Petrhein GmbH

Bavariastr. 14

30855 Langenhagen

Email: info@petrhein.de

2.3 The presentation of the products on our website does not constitute a legally binding contractual offer on our part, but merely a non-binding invitation to the customer to order products.

2.4 The ordering process is as follows:

(a) Customers order via online shop.

(b) By clicking the "Buy now" button, you are making a binding offer to conclude a contract. Before doing so, you have the opportunity to check the contents of your virtual shopping cart and your address details again and to correct them. You can also cancel the order process at any time by closing your browser.

(c) After you have submitted your order in the PetRhein online shop, you will receive a confirmation email (confirmation of receipt). However, this email does not constitute a binding contract confirmation from us. Your offer to conclude a contract will be accepted either by a separate email (order confirmation) or by sending the goods. If you have not received an order confirmation, notification of delivery or any goods within 7 days, you are no longer bound to your contract offer.

3. Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last partial shipment or the last item.

To exercise your right of withdrawal, you must

Petrhein GmbH

Bavariastr. 14

D-30855 Langenhagen

Email: info@petrhein.de

Telephone number: +49 (0) 5137 9379196

(Monday to Friday, from 09:00 – 17:00)

by means of a clear statement (e.g. by email) of your decision to withdraw from this contract. To meet the withdrawal deadline, it is sufficient that you send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Please note details under the following link: https://www.astropet.de/Service/Widerruf

4. Prices and shipping costs

4.1 The prices quoted are net prices and include VAT, plus any shipping costs.

4.2 Free shipping within Germany. €21.01 for deliveries abroad. Additional shipping costs will be displayed depending on the shopping cart during the ordering process.

5. Delivery, transfer of risk

5.1 Deliveries are only possible within Germany. Information on delivery times and shipping conditions can usually be found in the product description on the website.

5.2 The risk of loss and damage to the product passes to the customer as soon as the goods have been handed over by us to the commissioned logistics cooperation partner.

5.3 In the event that we are unable to meet a delivery deadline for reasons for which we are not responsible, we reserve the right to set a new, reasonable delivery deadline after immediately informing the customer. If the ordered goods are not available within this new delivery deadline, we are entitled to withdraw from the contract. We will immediately refund any consideration already provided. If we are unable to meet a delivery deadline for reasons for which we are responsible, the statutory warranty rights for defects in section 7 apply.

6. Retention of title

The goods remain our property until full payment has been made. Pledging, transferring as security, processing or altering the goods without our consent is not permitted.

7. Statutory liability for defects

7.1 The statutory warranty provisions apply unless otherwise provided in Section 8.

7.2 Warranty claims expire one year after delivery of the goods; Section 478 of the German Civil Code remains unaffected.

7.3 The shortening of the limitation period does not apply to warranty claims aimed at compensation for damages and relating to cases under clauses 8.1 to 8.3.

8. Limitation of Liability

8.1 We shall be liable in the event of intent and gross negligence – regardless of the legal basis – in accordance with the statutory provisions.

8.2 In the case of simple negligence, we are only liable for breach of a material contractual obligation, limited to compensation for foreseeable, typically occurring damage. A material contractual obligation is an obligation, the fulfillment of which makes it possible to achieve the purpose pursued with the conclusion of the contract and on the fulfillment of which the customer can regularly rely.

8.3 The above limitation of liability does not apply to damages resulting from injury to life, body or health. Furthermore, it does not apply in the case of fraudulent concealment or in the case of a guarantee assumed by us in exceptional cases, or in the case of claims under the Product Liability Act.

8.4 To the extent that our liability is excluded or limited, this also applies to the personal liability of our employees, representatives and vicarious agents.

9. Return

If the products we sell have manufacturer defects, do not match the description or are incorrect, you can return them. We will cover the return shipping costs for you and issue you with a return label. We accept no liability for any defects such as general wear and tear, but are happy to offer an exchange or refund depending on the individual situation.

What do I do if I want to return something?

Simply send us an email to info@petrhein.de and tell us your order number, purchase date and reason for your return. We will respond promptly within 24 hours.

10. Customer Service

Our customer service for questions and complaints is available on weekdays from 9 a.m. to 6 p.m. at the email address: info@petrhein.de.

11. Contract language, choice of law and place of jurisdiction

11.1 The contract language is German/English.

11.2 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

11.3 The place of jurisdiction for all legal disputes is our place of business. In addition, we are entitled to bring legal action in connection with the purchase contract at the customer's general place of jurisdiction.

11.4 In the event that one or more provisions of these terms and conditions are invalid or unenforceable or become so subsequently, the remaining provisions shall remain unaffected, unless the elimination of individual clauses would place one of the contracting parties at such an unreasonable disadvantage that it can no longer be expected to adhere to the contract. The invalid or unenforceable provision shall be replaced by a provision that comes closest to what was actually and economically intended. This shall apply accordingly in the event of a regulatory gap.

Petrhein GmbH

Status: 01.Nov.2023