Welcome to thePetrhein GmbH-Your employer forSmart pet products! With us you are actively shaping the future of the pet industry. Our brands, Astro Pet and Pet Rhein, represent the highest quality and advanced technology. As a young start-up with an international team, we value diversity and creativity. If you're looking for a vibrant and inspiring work environment where your pet enthusiasm is appreciated, Pet Rhein is the right place for you. Become part of our team and help improve the lives of pets!
This position aims to provide effective customer care, expand and support the sales process and increase sales through direct and indirect sales strategies. Responsibility for selecting, implementing and optimizing a CRM system to improve the efficiency of customer and sales data management.
To strengthen our team, we are now looking for a committed full-time employee for a permanent position.
- Customer advice and support: Direct interaction with customers in order to understand their needs and offer suitable solutions.
- Sales support: creating and tracking offers and orders, managing customer contacts and data, supporting distribution.
- CRM system management: selection and implementation of a suitable CRM system. Definition and establishment of processes for data management and customer communication.
- Data management and analysis: Responsibility for correct data entry, maintenance and analysis in the CRM system.
- Training and support: Organizing and conducting training for the CRM system and assisting staff with technical issues.
- Market analysis and sales promotion: Carrying out market analysis and developing strategies to increase sales through cross-selling and upselling.
- Reporting: Preparation of sales reports and regular review of CRM data to optimize sales strategies.
- Completed commercial training or studies in business administration, marketing or a related specialty.
- Experience in customer service and/or in internal sales.
- Basic technical knowledge and experience with the introduction of software solutions, ideally CRM systems.
- Strong analytical skills and strategic thinking skills.
- Excellent communication skills and high service orientation.
- Ability to work independently and to work in an effective team.
- Openness to an international working environment.
- German at a native language level and fluent English are required
- Full-time: 40 hours/W
- Innovative and dynamic company in the field of smart pet care that values the active design and improvement of processes.
- Opportunity for personal and professional development through training and taking on project responsibility.
- Creative and team-oriented work environment with a strong focus on employee development and satisfaction.
- Attractive salary package including a fixed basic salary and performance-based bonuses.
- Home office 1 day per week possible
- Benefits in kind and 30 days of vacation
If we have piqued your interest, please send us your complete application documents stating your salary wish and your notice period by email to bewerbung@petrhein.de.
Contact person:
Xue Sun T
HR Managerin
