Working student in customer service (m/f/d)

Introduction

Welcome to Petrhein GmbH – your employer for smart pet products! With us, you actively shape the future of the pet industry. Our brands, AstroPet and PetRhein, represent the highest quality and advanced technology. As a young start-up with an international team, we value diversity and creativity. If you are looking for a vibrant and inspiring work environment where your enthusiasm for pets is appreciated, PetRhein is the right place for you. Become part of our team and help improve the lives of pets!

To strengthen our team, we are looking for a committed working student in customer service (m/f/d) part-time for a temporary position of one year. If needed, there is an option to extend the contract.

 

Your Tasks

  • Answering customer inquiries via phone, email, and social media
  • Solving customer problems and providing information about products and services
  • Processing orders, returns, and complaints
  • Close collaboration with other teams.

 

Your Profile

  • Enrolled as a student at a university 
  • Language skills are essential: German at a native level and fluent English are required
  • Communication and problem-solving skills are important to us: You are characterized by a friendly demeanor and quickly find a suitable solution to problems 
  • Teamwork ability and responsible working style 
  • Willingness to work in a great, small team where your work has a significant impact on the quality and efficiency of the service we provide to our customers 
  • Ability to address customer needs and act in a solution-oriented manner
  • Confident use of MS Office 
  • Pets loving and friendly
  • Minimum availability of at least 3 days (Mon. Tue. Wed.) per week, 20 hours

 

We offer

  • Own areas of responsibility with plenty of creative freedom
  • An international team with a family-like working atmosphere
  • Independent work
  • An attractive remuneration
  • An open corporate culture with flat organizational structures and fast decision-making processes
  • Fun in the team and an uncomplicated interaction
  • Individual offers for personal and professional development (in-house and external)
  • Non-cash benefits 

 

If we have sparked your interest, please send us your complete application documents by email to bewerbung@petrhein.de.

Contact person:

Xue Sun

HR Manager